FITHUB Terms of Service

These terms are an agreement between Latitude Innovation Sdn. Bhd. (registration no. 201701031633 (1245803-W)) ("FITHUB", "we") and the business that signs up for FITHUB ("you", "the gym"). By ticking the box on the signup form, or by using FITHUB, you accept these terms on behalf of that business.

1. The service

FITHUB is gym and studio management software provided online: member records, packages and payments, bookings and classes, staff and trainer tools, messaging and related features, depending on the package you choose.

2. Your account

  1. You must be a business, or a person acting for a business, able to enter into a contract in Malaysia.
  2. The details you give us (business name, owner, email, phone) must be true and kept up to date.
  3. You are responsible for your staff accounts, for keeping passwords private, and for everything done in your account. Tell us at [email protected] straight away if you think your account has been misused.

3. Free days, packages and payment

  1. New gyms get 30 free days unless we agree otherwise. After that, a paid package is needed to keep using FITHUB.
  2. Packages are billed monthly or yearly in advance in Malaysian Ringgit (RM) and renew automatically until cancelled. Prices are shown on the Billing page; Sales and Service Tax (SST) of 8% applies where required.
  3. Card and e-wallet payments are processed by our payment provider; we do not store your full card number. You authorise us to charge the chosen payment method for each billing period.
  4. If a payment fails, we will tell you and retry. If it is still unpaid 3 days after it was due, we may limit or suspend the service until it is paid.
  5. We may change package prices for the next billing period with at least 30 days' notice. A package you have already paid for keeps its price until that period ends.

4. Cancellation and refunds

  1. You can cancel at any time on the Billing page. Your package stays active until the end of the period already paid for.
  2. Payments are not refunded for unused parts of a period, except where Malaysian law requires it or we agree in writing.

5. Your data and your members' data

  1. Everything you put into FITHUB (member details, payments, photos, messages) remains yours.
  2. For your members' personal data, you are the data user under the Personal Data Protection Act 2010 (PDPA) and we process that data on your behalf, only to provide FITHUB. You are responsible for having a lawful basis and the consents needed (for example for photos, face recognition and marketing messages).
  3. We protect the data with reasonable technical and organisational measures, keep each gym's data separate, and only let our staff access it to provide support or when the law requires.
  4. We use service providers (hosting, email, payment, WhatsApp/SMS) to run FITHUB. They may process data for us under suitable safeguards.
  5. If you leave FITHUB, you can ask for an export of your data. After your account is closed we keep your data for 90 days, then delete it, unless the law requires us to keep part of it longer.

6. Acceptable use

You must not use FITHUB to break the law, send spam or unsolicited messages, upload harmful code, try to access other gyms' data, or resell the service without our written agreement. We may suspend accounts that do.

7. Availability and support

We aim to keep FITHUB available at all times but cannot promise it will never be interrupted, for example during maintenance or because of providers we depend on. Support is available at [email protected] on Malaysian working days.

8. Intellectual property

FITHUB, its software and its design remain ours. You get a non-exclusive right to use FITHUB for your business while your account is active. You keep all rights to your own content and data.

9. Liability

  1. FITHUB is provided "as is" to the extent the law allows.
  2. We are not liable for indirect or consequential losses, such as loss of profit, revenue or goodwill.
  3. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
  4. Nothing in these terms limits liability that cannot be limited under Malaysian law.

10. Ending the agreement

You can end this agreement by cancelling your package and closing your account. We may end it with 30 days' notice, or straight away if you seriously or repeatedly break these terms or do not pay.

11. Changes to these terms

We may update these terms. We will give you notice of important changes before they apply; using FITHUB after that means you accept the updated terms.

12. Law and disputes

These terms are governed by the laws of Malaysia. Any dispute is subject to the jurisdiction of the courts of Malaysia.

13. Contact

Latitude Innovation Sdn. Bhd.
17-11, Stellar Suites,
Jalan Puteri 4/7,
Bandar Puteri Puchong,
47100 Selangor. Email: [email protected]